Last Updated: June 2026
Welcome to Mahira Production Import Export Company. This Shipping & Delivery Policy outlines our procedures, timelines, and responsibilities regarding the shipment and delivery of our tobacco products and related export orders.
1. Order Processing
Once an order is confirmed and payment terms are agreed upon, our team begins processing the order. Processing time may vary depending on product availability, order quantity, packaging requirements, and export documentation.
Typical processing time ranges from 3 to 15 business days after order confirmation.
2. Shipping Coverage
We supply and export tobacco products to domestic and international markets, subject to applicable laws and regulations in the destination country.
We currently serve customers across:
- Asia
- Middle East
- Europe
- Africa
- North America (where legally permitted)
- South America
All shipments are subject to import regulations and customs requirements of the destination country.
3. Shipping Methods
Depending on the order size and customer requirements, shipments may be dispatched through:
- Air Freight
- Sea Freight
- Road Transportation
- Courier Services
- Container Shipments
The most suitable shipping method will be selected based on delivery location, product volume, and customer preference.
4. Delivery Timeframes
Estimated delivery times may vary based on destination, customs clearance, transportation schedules, and local regulations.
Domestic Deliveries
- Estimated Delivery: 3–10 Business Days
International Deliveries
- Air Freight: 5–15 Business Days
- Sea Freight: 20–45 Business Days
These timelines are estimates only and may be affected by circumstances beyond our control.
5. Shipping Charges
Shipping costs are calculated based on:
- Product quantity
- Package weight and dimensions
- Shipping destination
- Selected shipping method
- Customs and handling requirements
Shipping charges will be communicated to customers before order confirmation.
6. Export Documentation
For international shipments, we may provide applicable export documentation, including:
- Commercial Invoice
- Packing List
- Certificate of Origin (if applicable)
- Export Documentation Required by Law
Additional documentation may be arranged upon customer request and subject to applicable regulations.
7. Customs Duties and Taxes
International customers are responsible for any customs duties, import taxes, tariffs, clearance fees, or other charges imposed by their country’s authorities.
Mahira Production Import Export Company is not responsible for delays or additional costs resulting from customs inspections or import regulations.
8. Delivery Delays
While we strive to ensure timely deliveries, delays may occur due to:
- Customs clearance procedures
- Weather conditions
- Transportation disruptions
- Government regulations
- Port congestion
- Force majeure events
We are not liable for delays caused by circumstances beyond our reasonable control.
9. Shipment Tracking
Where tracking services are available, customers will receive shipment tracking details after dispatch.
Tracking availability may vary depending on the selected shipping carrier and destination country.
10. Damaged or Lost Shipments
Customers are requested to inspect shipments immediately upon receipt.
If a shipment arrives damaged or appears incomplete:
- Notify us within 48 hours of delivery.
- Provide photographs of the package and products.
- Include order details and shipment information.
Claims submitted after this period may not be eligible for review.
11. Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information.
We are not responsible for delivery failures, delays, or additional costs arising from incorrect or incomplete shipping details.
12. Restricted Products and Destinations
Certain tobacco products may be restricted or prohibited in specific countries or regions.
Customers are responsible for verifying local import regulations before placing an order. We reserve the right to refuse shipments that violate applicable laws or regulations.
13. Contact Information
For shipping-related inquiries, please contact:
Mahira Production Import Export Company
Email: info@mahiraexport.com
Phone: +91 9318384597
Website: https://mahiraexport.com
14. Policy Updates
Mahira Production Import Export Company reserves the right to modify this Shipping & Delivery Policy at any time without prior notice. Updated versions will be posted on this page with the revised effective date.
By placing an order with Mahira Production Import Export Company, customers acknowledge that they have read, understood, and agreed to this Shipping & Delivery Policy.
